Example 1: Manager for the dispatcher who trained her, heartfelt with a few laughs, about 4 to 5 minutes
588 words · about 5 min spoken
Good afternoon, everyone. For those who don’t know me, I’m Monique, the operations manager here at Riverbend Electric Cooperative. On paper, I’ve been Hal’s boss for nine years. But I know everyone in this room understands, in the dispatch room, Hal has always been the real boss. I learned that firsthand, eighteen years ago, when I started here as a part-time dispatcher. Hal was the one who trained me. He made sure I could name every substation and every back road in our service area from memory—no cheat sheets allowed—before I could even touch the radio. So, Hal, I’m still a little hesitant to use that radio if you’re anywhere in earshot.
Everyone here knows what Hal is famous for: he knows every inch of our four counties, every substation, every lineman’s voice. I’ve lost count of how many times a lineman has told me, “As soon as I hear Hal’s voice on the radio, I know everything’s going to be okay,”—even if they're thirty feet up a pole in freezing rain at three in the morning. And let’s not forget the butterscotch jar. For 34 years, Hal has made sure there’s a fresh supply every Monday. I think more than a few of us have gotten through a double shift with the help of Hal’s butterscotch supply. Personally, I’m going to miss that just about as much as I’ll miss his steady hand on the radio.
There are so many stories I could tell, but a couple stand out. In 2014, during that monster ice storm, Hal stayed in dispatch for 31 hours straight. He tracked every crew—by name, not just number—and made sure every lineman got home safe, after we got the power back on for the whole co-op. And when we switched to the computer outage map in 2016, Hal was polite about it, but let’s just say he wasn’t ready to hand over the controls. For a whole year, he tracked every crew by hand on his trusty whiteboard. Then the summer storm hit, the fancy system crashed, and Hal’s whiteboard was the only thing in the building that knew where our 22 crews were. The next day, he didn’t say “I told you so.” He just taped up a little sign: “Backup system, est. 1992.”
Hal, you’ve taught all of us something important—your rule: “Breathe, then key the mic.” Stay calm first, then answer. It’s simple, but it’s the reason our linemen trust us, and why our team works the way it does. I still teach that rule to every new dispatcher, and I always will. You’ve trained most of the dispatchers working here today, myself included, and we’re a stronger, calmer team because of you.
I also want to thank Denise, for sharing Hal with us through 34 years of storm nights and holiday call-outs. And I want to thank the linemen who came in today on their off time. It means a lot to Hal and to all of us.
Now, Hal and Denise are finally building that fishing cabin on Kentucky Lake. Hal’s promised he’ll teach his granddaughter, Ruby, how to bait her own hook. I hope your phone only rings with good news, and your cabin has just enough cell signal for when one of us calls you with a question—because you know we will. And maybe, just maybe, someone else will refill that butterscotch jar for once.
(Raise your glass) Here’s to Hal: for calm voices, blue skies, and well-earned days at the lake. Happy retirement, my friend.
What the writer told Toastful to get this speech
- Speaker
- Monique, manager or boss
- Relationship
- I am the operations manager, so on paper I have been Hal’s boss for nine years. But 18 years ago, when I started as a part-time dispatcher, Hal trained me. He would not let me touch the radio until I could name every substation and back road in our service area from memory, so in the dispatch room he has always been the real boss.
- Known for
- Hal knows every substation, every back road and every lineman in our four counties by heart. Linemen say his calm voice on the radio settles them down, even when they are up a pole in sleet at 3 a.m. He has refilled the butterscotch jar on the dispatch desk every Monday for 34 years.
- Contributions
- During the 2014 ice storm he stayed in dispatch for 31 hours straight, kept track of every crew, and got every lineman home safe while we put the power back on for the whole co-op. He also trained most of the dispatchers working here today, me included.
- Stories
- When we switched to a computer outage map in 2016, Hal did not trust it, so for a whole year he also tracked every line crew by hand on a whiteboard next to his screen. Then the system crashed in the middle of a summer thunderstorm, and his whiteboard was the only thing in the building that knew where all 22 crews were. He never said “I told you so.” He just taped a small sign to the whiteboard the next morning: “Backup system, est. 1992.”
- Impact
- His rule was “Breathe, then key the mic.” Stay calm first, then answer. I still teach it to every new dispatcher on their first day.
- What's next
- He and his wife, Denise, are finally building the little fishing cabin on Kentucky Lake they have talked about for 20 years. He has also promised to teach his granddaughter, Ruby, to bait her own hook.
- Thank-yous
- Denise, for sharing him with us through 34 years of storm nights and holiday call-outs. And the linemen who came in off shift to be here.
- Wishes
- Blue skies, a phone that only rings with good news, a cabin with just enough signal for when we call him with a question, and somebody else refilling the butterscotch jar for once.