Example 1: Billing office colleague, heartfelt with a few laughs, about 4 minutes
489 words · about 4 min spoken
Hi everyone, I’m Marcus. I work in the billing office, right across from Linda. For the past nine years, she’s had a front-row seat to my daily 12:15 turkey sandwich and, somehow, hasn’t filed a complaint about it yet. She’s also the one who trained me on my very first day at St. Brendan’s, and I think I’m still using the same sticky notes she gave me back then.
Linda is famous around here for her color-coded sticky note system. Yellow if it needs doing today, pink if it’s urgent, and green if it’s, well, whenever. I don’t think anyone has ever seen a green note actually get done, but I respect the optimism. Linda gets in before just about anyone, usually by 6:45, and makes sure the whole floor has coffee. I always know I’ve made it in on time if I hear the coffee machine before I see her.
She’s also got a saying that should probably be printed above every desk: “Let’s not panic until we’ve read the whole email.” Words to live by, especially in our line of work. Linda is the calm in our billing storm, whether it’s a payment mix-up or someone accidentally sending a bill for zero dollars to 400 patients. And yes, that someone was me. I remember sitting at my desk, sweating, convinced I was about to be fired. Linda strolled over, read the email, and just said, “Well, at least they all paid in full.” Then she sat with me for two hours, helping me fix every last one. That’s who Linda is. Patient, practical, and willing to help—no matter how many zeros are involved.
Linda’s biggest impact, though, isn’t just about what she does, but how she does it. When the hospital switched billing systems back in 2015, she stayed late every night for weeks and wrote a forty-page, plain-English guide that everyone still uses to this day. She’s trained almost everyone in billing, including our boss, Tom, who, let’s be honest, could probably still use a few pink sticky notes. She’s taught me—and the whole team—to slow down, to read carefully, and above all, to be kind to the people on the other end of the phone, because they’re usually just worried about a bill.
Linda, you’ve given so much to this hospital and to all of us. Now, it’s your turn. I hear you and Ray just got a camper and are planning to see all the national parks you can, starting with the Smokies. I hope you have nothing but slow mornings, no alarm clocks, and that someday, you finally write a green sticky note for something fun—and actually do it.
Thank you to Ray and Jessica for sharing Linda with us all these years, and to Tom for putting together this party.
(Raise your glass) Here’s to Linda—may retirement be all coffee, no alarms, and only green sticky notes from here on out. Cheers!
What the writer told Toastful to get this speech
- Speaker
- Marcus, coworker
- Relationship
- I've worked with Linda in the billing office at St. Brendan's for nine years. Our desks face each other, so she has watched me eat the same turkey sandwich at 12:15 every day since 2017. She's also the one who trained me on my first day.
- Known for
- Her color-coded sticky notes: yellow for today, pink for urgent and green for 'when you get to it.' Nobody has ever seen a green one get done. She's in at 6:45 every morning and makes the first pot of coffee for the whole floor. Her favorite saying is 'Let's not panic until we've read the whole email.'
- Contributions
- When the hospital switched to a new billing system in 2015, she stayed late for three weeks and wrote a 40-page plain-English guide that the whole department still uses. She has trained almost everyone in billing, including our manager, Tom.
- Stories
- In my first month, I accidentally sent a statement for $0.00 to about 400 patients and was sure I'd be fired. Linda walked over, read the email, said, 'Well, at least they all paid in full,' and then sat with me for two hours sending out a correction.
- Impact
- She taught me to slow down, read the whole email and be kind to the person on the other end of the phone, because they're usually worried about a bill.
- What's next
- She and her husband, Ray, just bought a little camper and plan to visit as many national parks as they can, starting with the Great Smoky Mountains this spring.
- Thank-yous
- Her husband Ray and their daughter Jessica, who are here today, and our manager, Tom, who organized the party.
- Wishes
- Slow mornings with no alarm clock, and that she finally writes a green sticky note for something fun and actually does it.